FILED UNDER / FAQ
Common questions
Honest answers, up front.
Everything owners usually ask before they send the audit request, answered the way we would answer across a counter. If your question is not here, call or email and a human will answer that too.
Is the audit really free?
Yes. The audit is a practical starting point, not a trap. If the findings are useful and you want help implementing them, we can discuss next steps. If not, you still keep the notes.
What is a digital leak?
A digital leak is any place where customers, trust, time, or money escapes from your current setup. Common examples include missed calls, slow quote follow up, weak review flow, broken forms, unclear service pages, expired SSL, poor mobile experience, and risky email or account basics.
Do you only work with Wilmington businesses?
Wilmington is home base. We primarily serve businesses within roughly twenty miles, including Greenville, Hockessin, Newark, New Castle, Claymont, Elsmere, and nearby Delaware Valley communities.
Do you sell public packages?
We keep the first step diagnostic because the right scope depends on the business, the current systems, the urgency, and the risk. After the audit, we can recommend a simple system such as missed call recovery, review automation, quote follow up, website monitoring, or cyber trust basics.
Can you help if we already have a website?
Yes. Many projects begin with an existing site or tool stack that needs better clarity, reputation signals, customer flow, training, speed, accessibility, automation, or a more reliable way to turn interest into action.
Do you work with AI tools?
Yes, but only where useful. We design practical AI workflows for small businesses. Intake summaries, missed call replies, quote follow up drafts, review response helpers, private business knowledge bases, reusable prompt systems, and staff training so your team can continue safely on its own.
What happens after I request the audit?
A person reads your request, reviews your digital presence, and replies by email within about five business days with a short priority list. No automated sequence starts. No surprise sales call lands. You decide if there is a next step.
How do you charge?
After the audit we propose a clear, fixed scope for whatever is worth fixing. You know the price before any work starts. Some systems carry a modest monthly cost to keep running, and that is stated up front too.
Will we depend on you forever?
No, and that is on purpose. Everything we build is documented and handed over. Your team is trained to run it. Plenty of clients keep us around because it is convenient, not because they are stuck.
Do you replace our current IT person or web designer?
Usually we work alongside them. Monitoring findings can go to your existing web person. Security fixes can be coordinated with whoever manages your accounts. We fill gaps rather than fight turf wars.
Still curious? Ask us directly.
Call, email, or just request the audit and put your question in the message box. A person reads every single one.